Refunds + delivery information

What’s your return and refund policy?

As all of my items are personalised or bespoke, unfortunately I do not accept returns.  On the unfortunate event of your parcel being damaged during the shipping process please contact me within 48hrs of receiving your items.  I will require you to send photographs of the damage and also for you to return them to me.   Please see my terms and conditions for further information on my return/refund policy.

How do you ship items? What are your costs?

Items are sent via Royal Mail tracked delivery service or DPD.

Invitation suites and large format signs are £15 unless otherwise organised with client.

Sample packs are sent free delivery.