Terms & Conditions

Vintage Fleur Designs reserves the right to change these terms and conditions at any time.  Once you have placed an order with Vintage Fleur Designs you automatically accept the terms and conditions as outlined below.

QUOTES

If you require a quote for your stationery, these are valid for seven days from the date of issue. This is due to the outsourcing of printing and the print costs. 

ORDERING

You will notice across our site a ‘minimum’ quantity for your order.  If you require a smaller quantity of any design, please do get in touch at: sophie.murphy@vintagefleurdesigns.com however, please be aware that the prices may be significantly higher than the prices listed within our website.

We recommend that you order an extra 10% in order to prevent having to pay an extra fee for print costs.

SAMPLES

We highly recommend printed samples, this is because the resolution on your screen may differ slightly to the final printed design.  House collection designs are available to purchase for £5 however, they are non-personalised.  If you require a personalised sample these will be charged at £35 plus P&P. A sample selection is available to purchase within my shop – these include a variety of finishes, textures and prints.

When ordering samples of wax seals, please note that pigmentation colour does vary and although we order from the same supplier, if the wax has been made through a different batch, then there can be a slight colour variation.

PROOFS

Whilst we do our best at Vintage Fleur Designs to ensure that your stationery is designed to its full potential – you are entirely responsibly for proof-reading your designs. We will never proceed with the printing process until we have your written confirmation that the we can do so.

You will receive two complimentary proofs of your design and thereafter your revisions will be charged at a rate of £35 per additional proof.

Once you have signed off your final proof you will not be able to make any further changes as we send to print almost immediately.  This means that any errors made by yourselves will then be charged at an hourly rate of £25 plus any additional

BESPOKE

DESIGN FEE

There is a 50% non-refundable design fee that applies to each order and must be paid before your slot is secured. This covers the research and designing time that it takes to build your wedding stationery. The remaining 50% is required before your stationery is sent to the printers. 

LEAD TIME

House collection designs can take between two to three weeks however, this may vary depending on the proof response time and any further customisation that you may require.  As we do not print in-house, please note that it can take an additional five to eight working days to get to you; depending on whether you require your stationery to be assembled as well.

We will always notify you of the stage that we are at within the designing process. Any updates that you require after your initial proof will take between two to five working days.

DELIVERY

All wedding stationery is sent via our trusted couriers and therefore we will both be able to track the whereabouts of your designs. You will be given the tracking number for you reference. Postal delivery charges are non-refundable.

CANCELLATIONS & REFUNDS

After you have authorised your final proofs you will not be eligible for cancellation or refund unless the unlikely event of the the items being lost or damaged within the delivery stage of your sale.  If this does happen then I will need to receive photographic evidence within 24hrs of receiving your designs and then make a claim via the postal services which can unfortunately take up to 30 days. We will requite to receive all faulty goods back before a replacement is then issued. 

COPYRIGHT

All designs, illustrations and products are the copyright and property of Vintage Fleur Designs. Neither you, nor a third party may copy any part of the design or reproduce it without permission from Vintage Fleur Designs.